For non-emergency medical transportation companies
Know who is ready for which trip, under which contract, today.
NEMT Connect brings employee records, onboarding, duty approvals, background screening, renewals and the evidence behind them into one place, for drivers, dispatchers, reservation agents, administrative staff and maintenance teams.
How it works
Approval is specific: it applies to one company, one duty, one contract and a stated time. Being employed doesn't by itself mean someone may drive.
Identify requirements
Each duty, contract, state, vehicle type and service has its own requirement profile: what is needed, who owns it, how often it renews and who reviews it.
Collect evidence
Employees and HR upload licenses, physicals, certificates and sign-offs. Each item keeps its source, issue and expiry dates and verification state.
Route for review
HR, safety, the designated employer representative and supervisors each review the items they are responsible for.
Approve eligible duties
A person is released only for the duties and contracts whose requirements are all met. A driver restricted from wheelchair trips can still be approved for ambulatory trips.
Tell dispatch
Dispatch sees who may do which work, and the restrictions that apply, without medical, testing or background details.
Watch renewals
Reminders go out before anything lapses. An expired item restricts only the duties it affects, and approval is restored once new evidence is verified.
The approved-driver roster at a glance
Every driver has a clear status for each duty and contract, with the next expiry date, days remaining, the reason for any restriction and who is responsible for fixing it.
- Approved
- Approved, renewal due
- Restricted
- Pending verification
- Inactive
Anything that can't be verified shows as pending verification, never as cleared. A renewal in progress doesn't extend an expired requirement.
Features
What NEMT Connect does today.
Company setup and requirement profiles
Available- Locations, service areas, contracts, brokers and payers, vehicle categories and services offered
- Named HR administrator, safety lead, trainers, supervisors and designated employer representative
- Versioned requirements, so you can see which version applied on any past date
Employee records
Available- Contact details, supervisor, location, hire date, job description, essential functions, emergency contact and language
- Employment status kept separate from permission to work a duty
- Credentials, learning records, policy acknowledgments and approval history in one place
Onboarding
Available- A seven-step checklist from candidate record to release for duty, with an owner for each task
- Screening, testing and physical steps tracked separately: consent, appointment, result, review
- 30, 60 and 90-day check-ins and probation review created automatically (the intervals can be changed)
Duty eligibility and approvals
Available- Status for each employee, duty and contract: pending, eligible, eligible with restrictions, temporarily restricted or inactive
- Every restriction records the duty, reason, effective time and reviewer
- Expired items are never silently extended; corrections need evidence and a second approval
Approved-driver roster and dispatch view
Available- Approved, approved with renewal due, restricted, pending verification and inactive drivers
- Next expiration, days remaining, reason, owner and last verification for each driver
- Supervisor acknowledgment of roster changes where there is no dispatch-system connection
Background screening
Available- Tracks invitation, consent, processing, report, employer review, dispute and final decision
- The screening company's report status is kept separate from your eligibility decision
- Reports are visible only to authorized reviewers; a dispute never triggers an automatic decision
Renewals and alerts
Available- Reminders 60, 30, 14, 7 and 1 days before expiry, plus restriction and restoration alerts
- Sent to the employee, supervisor, HR or safety and dispatch as appropriate
- Delivery tracked from queued to acknowledged and resolved; unanswered alerts escalate
Employee portal
Available- My tasks, secure uploads, upcoming renewals and acknowledgments, on a phone or computer
- Links to assigned Xplor-Learning courses and PolicyWise policies
- Add a training certificate by its number, and it is checked with Xplor-Learning
Confidential records and audit trail
Available- Medical, drug and alcohol testing and background records in separate, permission-controlled areas
- Every view and change of a sensitive record is logged, and the log can't be edited
- Two-step sign-in for administrators, HR, safety and the designated employer representative
In development
These modules are being built and aren't available yet.
Driver medical and fitness administration
In development- Decide which examination applies (DOT, state or broker physical, or another assessment)
- Exam scheduling, examiner checks, restrictions and return-to-work cases routed to authorized staff
Drug and alcohol program administration
In development- Separate FMCSA, FTA and non-DOT programs with their covered duties and service agents
- Pre-employment, random, reasonable-suspicion, post-accident, return-to-duty and follow-up testing
Accidents and incidents
In development- Intake, evidence, investigation and corrective action with contract-specific reporting deadlines
- Post-accident testing assessment started automatically for the governing program
Complaints and compliments
In development- Reports from passengers, caregivers, facilities, brokers and staff, with urgent issues triaged first
- Findings, broker notification and recognition for good service
Agency Safety Plan and hazard register
In development- Plan governance, hazard register, risk ratings, mitigation owners and effectiveness checks
- Confidential employee hazard reporting
Performance and coaching
In development- Job-specific evaluations, coaching, improvement plans and skills rechecks
- Employees can acknowledge and respond to reviews
Insurer, agency and broker views
In development- Authorized, purpose-limited views of company requirement status and driver approvals
- Evidence requests and point-in-time verification exports
Management reports
In development- Credential forecast, onboarding progress, safety and service quality, and notification history
- Every figure shows its scope, period and when it was last verified
Who it's for
Each person sees only what their role allows.
Drivers and staff
See what's needed, upload documents from a phone, and get reminders before anything expires.
Supervisors
Track onboarding tasks, check-ins and roster changes for their team.
Dispatchers
Know who is approved for which trips and contracts today, without seeing confidential details.
HR and safety
Review evidence, approve requirements and keep confidential records separate.
Designated employer representative
Manage the restricted drug and alcohol record area.
Company administrators
Set up locations, contracts, duties and requirement profiles, and manage who has access.
Connected, not duplicated
Xplor-Learning
Courses, assessments and certificates. NEMT Connect links each requirement to its course and checks certificate numbers with Xplor-Learning.
PolicyWise
Company policies. NEMT Connect links employees to the policies they need and records their acknowledgments.
Checkr
Background screening invitations and status. Your authorized reviewers, not the app, decide eligibility.
What it doesn't do
- It doesn't certify that a company or a driver is compliant. It keeps the evidence, deadlines and approval history your qualified staff rely on.
- It doesn't make medical, impairment, screening or risk decisions. Authorized people do, and the app records who decided and when.
- It doesn't treat missing or out-of-date information as cleared. Anything it can't verify shows as pending verification.